Loki, a 5-month-old German shepherd, is a service dog helping Kylen, 6,who has mild cerebral palsy, epilepsy and Tourette’s Syndrome.

On July 16, 2012, Kylen’s mother, Kylen and Loki visited a Jo-Ann Superstore when an employee shouted, “Get out! Get out of here with that dog!”

Kylen’s mother said a Facebook posting she made about the incident has drawn more attention than she expected.

“I did not do any of this to get (attention),” she said. “I wanted an apology and for the staff to be educated.”

Company spokeswoman Beth Shivak released a statement addressing the incident on Monday.

“At Jo-Ann, all aspects of customer service are important to us. We are committed to full compliance with the Americans With Disabilities Act, including the service animal requirements, as indicated by the signage on our doors stating ‘service animals welcome.’

“We sincerely apologize if the reported events happened as described, and will continue to educate our team members with regard to our expectations,” she said.

“I could have called the police. I could have sued. That is not my purpose. My purpose is education. … Ignorance is not an excuse to treat people poorly,” the mom said.

For more, see http://triblive.com/news/2304018-74/roberts-dog-service-loki-animal-kylen-son-ann-incident-store