
Service animals play a vital role in the lives of individuals with disabilities, providing essential support and improving their quality of life. In California, service animal owners are protected under both federal and state laws, including the Americans with Disabilities Act (ADA) and the California Unruh Civil Rights Act. However, despite these protections, discrimination against service animal owners still occurs. Knowing how to handle such situations is crucial to ensuring your rights are upheld.
Understand Your Rights
The first step in handling discrimination is understanding your legal rights. Under the ADA, service animals are defined as dogs (or miniature horses in some cases) that are trained to perform specific tasks for individuals with disabilities. These tasks can include guiding the visually impaired, alerting individuals with hearing impairments, pulling wheelchairs, or providing psychiatric support. California law aligns with the ADA but also extends protections to emotional support animals in certain contexts, such as housing.
Businesses, including restaurants, hotels, and stores, are required to allow service animals to accompany their owners in all public areas. They cannot charge extra fees, require documentation, or ask intrusive questions about your disability. However, they may ask two specific questions: (1) Is the animal required because of a disability? and (2) What task has the animal been trained to perform?
Read more: What Are the Rights of People Using Service Animals?
Responding to Discrimination
If you encounter discrimination, remain calm and assertive. Politely educate the individual or business about your rights under the ADA and California law. For example, if a restaurant refuses to allow your service animal inside, explain that this is a violation of state and federal law. Many instances of discrimination stem from ignorance rather than malice, and a respectful conversation can often resolve the issue.
If the situation escalates or the business refuses to comply, document the incident. Take notes, gather witness statements, and, if possible, record the interaction (California is a two-party consent state, so inform the other party if you are recording). This documentation can be invaluable if you decide to pursue legal action.
Filing a Complaint
If informal resolution is not possible, you can file a complaint with the appropriate authorities. In California, you can report discrimination to the California Department of Fair Employment and Housing (DFEH) or the U.S. Department of Justice (DOJ). Both agencies investigate complaints related to service animal discrimination and can take action against violators.
Additionally, you may consider filing a lawsuit under the Unruh Civil Rights Act, which allows for damages of up to three times the amount of actual damages (with a minimum of $4,000) for each violation. Consulting with an attorney who specializes in disability rights can help you navigate the legal process and ensure your case is strong.
Seek Support
Facing discrimination can be emotionally taxing. Reach out to local disability advocacy groups or organizations like Disability Rights California for support and guidance. These groups can provide resources, legal advice, and emotional support to help you through the process.
Read more: The Power of Advocating for Emotional Support Animals
Educate Others

Finally, consider using your experience as an opportunity to educate others. Many people are unaware of the laws surrounding service animals, and raising awareness can help prevent future discrimination. Share your story on social media, write to local businesses, or participate in community events to promote understanding and inclusivity.
Read more: 6 Effective Ways to Raise Awareness About Service Animals
Final Thoughts
While discrimination against service animal owners in California is illegal, it still happens. By knowing your rights, responding calmly, documenting incidents, and seeking support, you can effectively handle discrimination and advocate for yourself and others in the disability community.
Do you own an assistance animal? Register your pet today. The Service Animal Registry of California invites you to have your assistance animal registered in order to designate its status. We also encourage you to take our online classes so you can be fully aware of your rights and gain more knowledge about your support animal.
Finally, we present to you our book entitled, “ASSISTANCE ANIMAL LAWS: LEARN YOUR RIGHTS REGARDING SERVICE ANIMALS, EMOTIONAL SUPPORT ANIMALS, THERAPY PETS, AND OTHER DOGS, CATS, AND ASSISTANCE ANIMALS” to provide you with a complete education on assistance animals. Purchase your copy of the book by clicking the image below.
