In an effort to protect its customers and team members, American Airlines updated their service animal and emotional support animal policies on Friday. These policies will be taking effect on April 1, 2019.
Such changes have been made due to the increasing number of emotional support animals and incidents involving these animals such as biting, urination, and defecation.
Here are the new policies:
- Service animals are limited to dogs, cats, and miniature horses (special circumstances)
- Emotional support animals are limited to dogs and cats.
- Only one emotional support animal will be allowed per passenger.
- Animals under the age of 4 months are banned as service and emotional support animals.
American Airlines decided to strengthen its policies after their survey which got responses from 10,400 employees and 18,000 customers.
Article source: businessinsider.com
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