A man with a disability and a service animal made a complaint through the Civil Rights Hotline. This was after an employee from the Westborn markets demanded that he should show written proof about his service dog’s legality. The man refused and was asked to leave the market when he declined the demand.

Saima Mohsin, Acting U.S. Attorney for the Eastern District of Michigan, said, “People with disabilities who use service animals should not have to suffer through invasive questions or provide written documentation for their dogs to go grocery shopping or engage in other activities of daily living.”

As a result, an investigation was done, and the United States Attorney’s Office for the Eastern District of Michigan announced the settlement on July 26, 2021. Westborn Inc. has agreed to adopt a non-discrimination policy, specifically with issues regarding service animal provisions. They will also train all of their employees on ADA mandates and start putting up displays that inform service animals are welcome in each of its stores.

Source: Motor City Beat

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